Complaints Procedure

We strive to provide our clients with the best possible service, but should you encounter a problem we aim to deal with any concerns or difficulties quickly and fairly. We do this by monitoring all complaints and suggestions to help us improve our systems of work.

If you are unhappy with a specific aspect of our services please contact us. Calling 01622 260141 - Write to ETE Electrical Contractors Ltd - Cornflower House, Cornflower Close, Maidstone, Kent, ME14 5UL - Email enquiries@eteelectric.co.uk.

In the unlikely event, we have been unable to satisfy your complaint we are approved by the National Inspection Council for Electrical Installation Contracting and ECA both of which can be contacted where appropriate. ECA’s Customer Services Department, 24 - 26 South Park, Sevenoaks, Kent, TN13 1DU - NICEIC Head Office, Warwick House, Houghton Hall Park, LU5 5ZX.

If a Consumer customer remains dissatisfied by the ECA’s Conciliation Service or NICEIC resolution process then both parties may consent to refer the matter to a Registered ADR Entity Mediation Provider, whose details will be provided by the Contractor following the consumer’s formal notification that the dispute can, at the consumer’s request, be referred to Mediation. Neither party is required, by the Alternative Dispute Resolution Regulations 2015, to defer to Mediation but if the dispute proceeds to litigation, the Court may make its Award to reflect the actions of the parties.

Our guarantee

  • Deal with you in a polite and courteous manner.
  • Aim to respond to all complaints within 2 working days upon receiving them.
  • In the event of a complaint taking longer to resolve we will write to you informing you of the progress within 5 working days.

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