Complaints Procedure

We strive to provide our clients with the best possible service, but should you encounter a problem we aim to deal with any concerns or difficulties quickly and fairly. We do this by monitoring all complaints and suggestions to help us improve our systems of work.

If you are unhappy with a specific aspect of our services or you have a suggestion then we would like to know, you can do this in the following ways:

By phone:
Calling 01622 734630 and speaking to a member of staff

In writing to:
ETE Electrical Contractors Ltd
Unit A Cornflower House
Cornflower Close
Maidstone
Kent
ME14 5UL

By E-mail to:
enquiries@eteelectric.co.uk

In the unlikely event we have been unable to satisfy your complaint we are approved by the National Inspection Council for Electrical Installation Contracting and Trust Mark (ECA) both of which can be contacted where appropriate.

Our guarantee

  • Deal with you in a polite and courteous manner.
  • Aim to respond to all complaints within 2 working days upon receiving them.
  • In the event of a complaint taking longer to resolve we will write to you informing you of the progress within 5 working days.

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